Support — Siloboda
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Getting Started
Q. Is my payment anonymous?
We accept crypto through a third-party gateway. Your card details never reach us.
Q. What is your refund policy?
30-day full refund if the service doesn't meet your expectations.
Billing & Subscription
Q. Do you share data with governments?
We publish a quarterly warrant-canary update and no data has been disclosed.
Q. What's your retention policy?
No connection logs. Only billing email for 30 days after cancellation.
Privacy & Data
Q. Is vp27 really private?
Yes — vp27 never logs session metadata, DNS requests, or payment identifiers.
Q. How does vp27 handle my data?
Your data goes no further than necessary. We retain only billing email, for 30 days after cancellation.
Troubleshooting
Q. What protocols does vp27 support?
vp27 supports WireGuard and IKEv2 out of the box. OpenVPN is optional.
Q. Do you allow P2P?
Selected regions allow peer-to-peer traffic. See the support page for details.